Customer Service Associate English Colombia - Virtual Work From home

Job ID: 210060185 | Amazon Operation Services Colombia S.A.S.

DESCRIPTION

We would love for you to become part of the Amazon team working from your home. You’ll join a team of over virtual customer service associates based across Colombia. As a virtual customer service associate you will act as the first point of contact for our customers by answering their queries through phone, chat or email. Your team will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves. No previous contact center experience is necessary and training will be provided. This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems.  Associates communicate with customers using a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.

This position is open for people that Lives in Bogota, Medellin, Cali, Barranquilla, Bucaramanga, Santa Marta and Cartagena and who are willing to work Virtually.

The Virtual Customer Support (VCS) is a ‘Work from Home’ model allowing you to work from the comfort of your home. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associate to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality. Please review the Do's and Don'ts of the position in this video: http://bit.ly/2M73QYp

BASIC QUALIFICATIONS
Preferred Qualifications:
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.  We also require a high school diploma, plus one or more years’ experience in related positions.

- Located  at Colombia and have citizenship or legal open condition work permit.
- Have 85% English level or higher.
- Have (or be able to obtain) High Speed Internet (10 MGB download / 3MBG upload or better).
- Have (or be able to attain) another means of communication (personal landline or cell phone, for emergency purposes).

BASIC QUALIFICATIONS

A successful Associate will have the following skills:

Computer Skills:
· Ability to use a desktop computer system
· Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
· Excellent typing skills
· Demonstrable understanding of the Internet, Amazon.com website, and competitor websites

Communication Skills:
· Ability to communicate correctly and clearly with both internal and external customers
· Excellent documentation skills
· Good comprehension skills-- ability to clearly understand and state the issues customers present
· Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response

Problem Solving Skills:
· Effective problem solving skills
· Ability to approach problems logically
· Ability to demonstrate learning and decision making skills
· Strong time management skills
· Action oriented and self-disciplined
· Organized and detail oriented
· Ability to effectively prioritize work time to ensure productivity and department standards for time spent

 Customer Focus:
· Excellent customer service skills
· Ability to empathize with and prioritize customer needs
· Demonstrable interpersonal skills
· Demonstrable conflict resolution and negotiating skills
· Ability to determine customer needs and provide appropriate solutions

BASIC QUALIFICATIONS
Preferred Qualifications:
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.  We also require a high school diploma, plus one or more years’ experience in related positions.

- Located at Bogota, Medellin, Cali, Bucaramanga, Barranquilla, Santa Marta and Cartagena Colombia and have citizenship or legal open condition work permit.
- Have 85% English level or higher.
- Have (or be able to obtain) High Speed Internet (10 MGB download / 3MBG upload or better).
- Have (or be able to attain) another means of communication (personal landline or cell phone, for emergency purposes).