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We use data to make the customer experience better

Amazon’s mission is to be ‘earth’s most customer-centric company’, and our award-winning Customer Engagement Technology (CET) team is an essential part of that mission. This organization powers customer service by developing elegant Customer and Customer Service Associate (CSA) facing products. These products offer effortless self-service and automation solutions to our customers. The team innovates on behalf of customers, developing Bot, self-service, and associate facing products which delight customers and support our world class customer service workforce. They leverage big data, natural language processing, machine learning, and a focus on continuous innovation to create an amazing experience for customers while scaling the business each year.

Meet the Customer Engagement Technology Team

Customer Engagement Technology at Amazon

Are Machine Learning, Natural Language Processing and Chatbots your thing? Learn more about Customer Engagement Technology.

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