Our mission is to prevent bad actors from using the Amazon brand or Amazon accounts to harm customers, selling partners, and the Amazon business. We prevent bad actors from creating or compromising customer accounts for attempting fraud or abuse, and from using social engineering schemes like phishing and phone scams to dupe customers. We constantly innovate on behalf of our customers and are not afraid to learn by experimenting (and fail). We are proud of our team members who show empathy, put people first, and create an inclusive learning environment.