Learning & Development
7 open jobs
Raising the bar on employee growth and development.
The Learning & Development team is focused on improving the everyday experience of our associates. We design and deliver learning programs to guide and support employees' career paths inside Amazon, and implement improvements that make a real difference for both our workers and our customers.
This team aims to spark a revolution in the way training is provided. It has a deep understanding of the core Operations tasks that drive employee satisfaction. We develop Operations leadership and associates by helping them build stronger relationships with teammates and achieve better performance results.
Find your role.
The learning and development programs we’re building have a direct positive impact on our employees around the world.
Trainers coordinate and execute training for all process paths in Amazon Fulfillment Centers. They focus on improving the effectiveness and implementation of learning programs, partnering with Operations to highlight training gaps. They also supervise instructors and peer trainers during sessions with new hires.
Learning Specialists develop and audit training plans, help recruit and train instructors, and manage and support them with their career development. Working with the learning team and other stakeholders, they use data analysis to identify areas for continuous improvement.
Learning Managers lead and develop teams of Trainers and Learning Specialists and own training programs at Operations sites. They coach team members and facilitate management skill development opportunities by creating effective partnerships with other learning teams to share best practices.
Learning Business Partner
Learning Business Partners focus on planning, developing, and evaluating all training initiatives, working closely with the senior team and Amazon’s central leadership functions. They build, identify, and align individual leadership development plans, creating a catalogue of learning content according to business needs.
Regional Learning Manager
Regional Learning Managers develop and lead teams of Learning Managers that support a specific region. They ensure that standard onboarding and training programs are implemented in all regional Fulfillment Centres. They also partner with leaders in other regions to identify, pilot, and implement opportunities for new digital learning solutions.
Meet Learning & Development team members:
Learning Manager | Frankenthal, Germany
Franziska joined Amazon in 2020 and is currently a Learning Manager at our site in Frankenthal. She oversees the day-to-day operations of the learning organisation within the Fulfillment Center. Since she joined, she's had the opportunity to support site performance in Germany, and also participate in larger European network initiatives.
Her team of training specialists has made positive impacts on key business metrics including safety, quality, and customer experience. She feels that the numerous opportunities at Amazon have allowed her to grow as an individual, and to explore varied and exciting new areas of work.
Learning Manager | San Salvo, Italy
Adriano joined Amazon in 2020 as a Learning Manager in San Salvo. He draws on his background in design and psychology to simplify learning journeys, create more engaging activities for onboarding, and integrate employee suggestions in a continuous improvement cycle .
Since the COVID pandemic, Adriano has been implementing a more thoughtful usage of e-learning, putting people’s safety first while pursuing effective learning experiences. He likens working for Amazon to living a dream. "If you back your ideas with enough data on expected benefits", he says, "everyone in the company, at all levels, will do everything to support you in making it happen. It is not uncommon to have an idea and to see it going live in few months, which is mind blowing for a company of Amazon’s size."
Learning Specialist | Bergamo, Italy
Greta joined Amazon in August 2021 as a Learning Specialist to support the launch of our site in Bergamo, Italy. She manages a team of trainers who execute learning offerings to employees, and collaborates with Operations to ensure customer needs are met. Greta feels that working for the L&D team has given her the opportunity to explore the culture and principles of Amazon, and discover what is behind the scenes when parcels are delivered to her doorstep. She is also a proud member of Glamazon Italy, our LGBTQIA+ affinity group, and enjoys supporting their events and workshops.
Regional Learning Manager | Slovakia
Tomáš began his Amazon journey in July 2015 as an Area Manager in the Czech Republic. After holding numerous roles within Operations, he joined the L&D team in September 2019 as a Learning Manager in Slovakia. In April 2020, he transitioned to a Regional Learning Business Partner role, and started running European-wide projects like the creation of standardised training materials for the EU Operations network. "I'm the perfect example of the kind of career growth that Amazon employees can experience", he says.