Transportation & Recipient Experience
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Applying design thinking to the real world and shaping emerging businesses.
Our cross-functional design studio is responsible for envisioning and delivering end-to-end, customer-focused solutions across the product ecosystem that powers Amazon Transportation Services.
TRX Designers and User Researchers work collaboratively with Product Managers, Engineers, and leadership to understand our customers’ needs and define experiences to meet them. Our team members get out in the field and explore new opportunities to empower our customers, who rely on both physical processes and digital interfaces to get the job done.
The TRX studio is led by a team of experienced Design Managers, and leverages a custom-built, best-in-class design system, so Designers and Engineers can focus on solving complex customer problems instead of reinventing the wheel with every new project.