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Worldwide Capacity Planning

61 open jobs

Staffing support for Customer Service teams

The vision of the World Wide Capacity Planning (WWCP) team is to provide capacity planning solutions that create great experiences for our customers and our Customer Service Associates (CSAs). The WWCP team currently operates from 16 countries where we plan and manage the Customer Service (CS) staffing for Amazon CS worldwide.

Our areas of expertise include forecasting, planning, optimization, data analytics, and reporting. We deliver our vision using world-class operations research, data science, software development, product, and program management. We continue to challenge the status quo and invest, invent, and deliver excellence for our customers.

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