Returns, ReCommerce & Sustainability

Amazon’s Worldwide Returns, ReCommerce, and Sustainability (WWRR&S) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. We champion and lead the way to achieve Zero Defects, Zero Cost of Returns, Zero Product Waste, and Zero Carbon, at scale.

We are an agile, innovative organization dedicated to “The Four Zeros”. We constantly invent to delight customers and create long-term value while encouraging the reuse of returned product and reducing product waste. WWRR&S includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away.

The WWRR&S team is responsible for building the systems that power Amazon reverse logistics worldwide, used by millions of customers, associates, sellers and partners, and delivering Net Zero Carbon with Middle Mile Transportation business units. On this team, you will work with product managers, software developers, research scientists, program managers, and operational partners, to improve the customer return experience, expand ReCommerce (product value recovery) programs, and build innovative new sustainable transportation solutions. You will champion global Amazon processes, identify improvement opportunities, and devise the strategies, products, technology, and programs, to implement improvements and innovations worldwide. You will be a leader, working cross-functionally with technical, operations, and business retail teams, to design scalable and automated solutions to customer problems in a sustainable way.

Amazon's mission is to be Earth’s most customer-centric company and through WWRR&S, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team!