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Zappos.com is a service company that just so happens to sell shoes
The Zappos Family of Companies, a subsidiary of Amazon.com, is a leader in online apparel and footwear sales by striving to provide shoppers the best possible service and selection. We carry millions of products from over 1000 footwear and apparel brands. Established in 1999, we are located in Las Vegas, NV. We have approximately 1,500 Zapponians, but continual growth makes that number ever-increasing. We've been asked by a lot of people how we've grown so quickly, and the answer is actually really simple...we've aligned the entire organization around one mission: to provide the best customer service possible. Internally, we call this our WOW philosophy. And, we believe that it’s our unique “fun and a little weird” culture that drives the WOW.
In 2003, we launched an internal saying: "Zappos is a service company that just happens to sell shoes." In the long run, we want the Zappos brand to be about the very best customer service & customer experience. Our hope is that in the future, people won't even realize we started out selling shoes online. And maybe one day, there could even be a Zappos Airlines or Zappos Hotel that's just about delivering the very best customer service & customer experience. Are you ready to rock some WOW?
Company Culture as our Core
Our 10 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run. Do our values speak to you?
- Deliver WOW Through Service
- Embrace and Drive Change
- Create Fun and A Little Weirdness
- Be Adventurous, Creative, and Open-Minded
- Pursue Growth and Learning
- Build Open and Honest Relationships With Communication
- Build a Positive Team and Family Spirit
- Do More With Less
- Be Passionate and Determined
- Be Humble
Zappos for Good
At Zappos, we focus on 4 "Cs."
- Company Culture
- Customer Service
- Commerce (the "E" kind in our case)
Being a part of our community, giving back, trying to make a difference... It's one of the best parts of working at Zappos.