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Senior Program Manager, Alexa AI - Natural Understanding

ID lavoro: 1644005 | Amazon Dev Centre Italy SRL


Job summary
You are interested in Amazon Alexa? Come work on it. We, Operations and Modeling science for non-English and Global domain Acceleration (OMEGA) team in Turin, are building the speech and language solutions for Italian and Spanish behind Amazon Echo and other Amazon products and services. Our goal is to make voice interfaces universal and as natural as speaking to a human. We have a relentless focus on the customer experience and customer feedback. The team is responsible for cutting-edge development in Natural Language Understanding (NLU).

We are seeking an experienced, flexible, detail-oriented and able to deal with complexity with limited / no guidance Sr. Program Manager with excellent interpersonal skills. You will work closely with Product managers, Program Managers, Scientists, Computational Linguists and other partner teams – this is a broad-ranging cross-functional role that encompasses all aspects of language enabling for Alexa AI Natural Understanding. You will need to thrive and deliver results in an ambiguous, fast-paced, dynamic business environment, operating in all levels of the organization. You will be involved in release management daily operations, such as keep the team up to date, keep track of issues and resolution path, be the first point of escalation for internal / external customers, keep documentation clear and up to date. You will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of a cutting edge product used every day by people you know.

Key job responsibilities
You will:
· Become the single-threaded Go-to-person for Italian and Spanish NLU development/roadmap
· Work with a focused team of Research Scientists and Computational Linguists to build out new features on Alexa
· Drive investments in improving accuracy of language understanding and end-to-end voice experience quality across research and engineering teams
· Drive solutions from data – dive deep into experience data to identify problems and push for solutions
· Find opportunities to apply innovation across different customers, driving technology advances in core science and platforms
· Lead projects related to improving existing processes or launching new projects

About the team
The team is part of a larger cross country team taking care of Natural Language Understanding in Alexa AI


· Bachelor’s or higher degree in a relevant field
· Demonstrated significant experience in a related industry, including hands-on management of large, cross-functional software efforts
· Excellent communication skills (written and verbal) and the ability to generate and communicate meaningful metrics
· Experience in building processes, project management, and release schedules
· Skilled in project scoping, forecasting and planning, risk management, and change control
· Agile, SCRUM or similar program management methodologies
· Product (or software) development experience
· Strong problem solving and organizational skills
· Ability to influence internal and external stakeholders at executive level
· Fluency in written and spoken English (CEFR B2)
· Independent, able to take quick decision with limited / no guidance


· Experience with Automatic Speech Recognition, Natural Language Understanding / Processing or other machine learning technologies
· Ability to write scripts and tools to access usage data and generate reports and analysis
· Knowledge of professional software engineering practices & best practices for the full software development life cycle
· Proven results from establishing and optimizing software engineering processes for different organizations/environments
· Experience working with tech teams to build technology-based tools/solutions that will reduce costs and improve the overall program
· Comfortable working in a fast paced, highly collaborative, dynamic work environment
· Fast learner on new technologies, especially machine learning approaches
· Advanced level of Italian and Spanish language skills

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