Role: Senior HR Manager
The Amazon HR team is passionate about business partnering in its truest sense. Reporting to the Regional (UK) HR Manager, you will play a critical role in developing and delivering the HR plan at our location fulfilment centre and for the UK network as a whole. You will work closely with the senior site team and the wider HR network operations team, utilising your excellent communication, coaching and influencing skills to drive employee engagement and manage change. As a Senior HR Manager you will partner the site leader and operate with a high level of autonomy. You will get exposure to many different aspects of the business and have the opportunity to work on national and international HR projects. Whatever you will focus on, it will all be aimed at delivering the highest quality service to our internal and external customers.
Business Area: Operations – Fulfilment Centre
Operations is at the heart of the Amazon customer experience. Each action we undertake is completed on behalf of our customers because meeting and often exceeding their expectations makes us feel good. The Operations teams in our fulfilment centres are responsible for managing a vast range of fast-moving inventory. From receiving into the fulfilment centre to stowing, picking, packing and shipping to our customers, they work very hard to ensure that our customers receive what they want, when they want it.
For more information about Amazon Operations, visit our microsite: SITE
The Senior HR Manager works as part of the senior leadership team on site, developing and delivering the HR plan whilst ensuring, through a team of HR Business Partners and HR Assistants, the effective delivery of an excellent, customer-focussed HR service to the operations team. The Senior HR Manager also plays an integral role in the UK HR leadership team. Responsibilities include:
Recruitment and Selection
As an Amazon Leader you’ll be passionate about Hiring and Developing the Best – it’s one of our Leadership Principles. As our business continues to grow – so too do our opportunities! You’ll be involved in recruitment panels for Senior Leadership roles at both a Local and National level, identifying those who can become true Amazonian’s. You’ll manage local recruitment and the agency partnerships through your team to ensure the site Labour needs are met. You will also partner the UK talent acquisition team, helping them to further develop the recruitment plan, the employer brand and constantly innovate to ensure the site remains an employer of choice in the local area.
Employee Relations & Engagement
Employee engagement is at the heart of everything we do. We care about our employees so that they can care about our customers. You will have Ownership for ensuring that fair, consistent and transparent employee relations processes are applied at the site, making it a great place to work. You will lead and partner projects to develop and implement employment policies and procedures Thinking Big about any international integration. You’ll Earn the Trust of Others by forming strong relationships on site, allowing you to ‘monitor the pulse’ of employees and from there drive continuous improvement in engagement. Your expertise in the field will allow you to support and advise your team and your customers on complex ER cases, Insisting on the Highest Standards in case management.
Performance Management, Talent Management & Succession Planning
Our annual Leadership review ensures that the great people we employ are developed and grow within our business. You’ll be the Leader of Talent Development at the site, you’ll own the succession plan and utilise these tools and the information they generate to identify the leaders of the future – our business is continuing to grow and we want to develop our people internally. You will take on the role of a coach and will work closely with your Senior Leaders and the HR team, mentoring and supporting them in the fulfilment of their personal goals and those of their teams. Partnering with the UK L&D team you will identify the learning interventions required for the site Management team and participate in National L&D projects and initiatives.
As an experienced Senior Generalist, you’ll lead and inspire your team. Your open communication and credible decision making will help Deliver Results within the site at a fast pace, you’ll definitely be someone with a Bias for Action. Most importantly, you’ll be fair, pragmatic and commercial - someone who is proactive, who enjoys being visible and delivering tangible results to your customers and the business as a whole.
Required qualifications and skills:
The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment. The successful candidate will:
• Have significant HR experience at Head of HR / HRD level, ideally within a high volume, fast paced and customer focussed environment
• Possess problem solving and analytical capability; experience of managing ambiguity and analysing HR metrics to find root causes and develop short, medium and long-term plans
• Have the ability to develop effective working relationships with employees at all levels including hourly paid, shop floor employees
• Have a proven hands-on attitude, be flexible and adaptable.
• Demonstrate the ability to motivate and influence others
• Possess strong change management, negotiation and influencing skills
• Have intellectual curiosity; bring valuable insight into the team / business
Preferred qualifications and skills:
Both degree and CIPD qualified.
Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous.
About our rewards
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount, private health care and pension scheme.
Additionally, you will find yourself in a stimulating environment where you can develop yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career.
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery. We operate sites in the United Kingdom, Germany, France, Japan, Canada, Italy, Spain and China (Joyo.com) and maintain over 50 fulfilment centres around the world which encompass more than 26 million square feet. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.