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Forum Moderator, Woot!

Job ID: 454917 | Woot Workshop LLC

DESCRIPTION

Woot is the original deal-a-day Internet retailer; millions of people visit Woot every day for our deeply-discounted deals, for the site's quirky sensibility, and for the thriving, outspoken community that populates our forums and on our social media channels.

The Forum Moderator position is a frontline role in representing the company to the customers on the Woot forum and on social media, requiring the ability to work independently and make immediate decisions that impact the entire community.

Responsibilities
· Act as first line of defense for technical, customer service, and community, as well as any other type of issue that may arise
· Maintain and develop community standards with a neutral perspective; self-moderation skills are extremely important
· Recognize and report product safety issues; communicate issues, problems to other internal departments on behalf of the customer
· Recognize and address threats to the well-being of the community (e.g. shilling, referral linking programs)
· Create engaging community and social programs, with a cohesive point-of-view and brand voice to grow membership and engagement within the social media and community spaces
· Think big and partner across internal teams on new traffic opportunities; find ways to innovate and creatively leverage what’s new and culturally trending on social platforms
· Individuals considering the position should be aware that they will be exposed to anything ranging from verbal assaults to mature and grotesque imagery on a daily basis
· Flexible hours, including occasional long shifts

BASIC QUALIFICATIONS

· Strong communication and interpersonal skills; team-oriented, ability to work with a wide range of internal departments
· Strong writing skills with a background in online retail
· Experience with customer engagement on social platforms and/or online message boards
· Understanding of social commerce and how social and site experience can integrate
· Ability to create, test and evaluate content for social and understand what drives engagement

PREFERRED QUALIFICATIONS

· Able to remain calm in the face of personal attacks, general dislike. Tolerance to offensive, pornographic, violent, or mature images and subject matter
· Adaptability to changing requirements and duties, able to multitask
· Deep familiarity with internet culture
· Experience finding, targeting, and mobilizing online opinion leaders, tastemakers and influencers