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Member Services Representative

Job ID: 481510 | Woot, Inc.

DESCRIPTION

MEMBER SERVICE REPRESENTATIVE
Do you possess the uncanny ability to soothe the angry customer? Do you enjoy wrestling with problems and resolving them with extreme prejudice? Woot is seeking a member service rep from the Dallas area with skin as thick as Kevlar, who can think faster than a speeding bullet and charm the quills off a porcupine. The successful candidate will take up a position on the front lines of the never-ending struggle to satisfy our members. Your reward? The satisfaction of fighting the good fight. Oh, and decent pay and benefits in a pretty excellent work environment, if we do say so ourselves. And we do.
Initial Responsibilities:
• Responding to and/or redirecting all incoming email
• Using member service skills to effectively answer member questions
• Identifying needs and providing prompt resolution to inquiries and problems
• Capturing and entering data clearly and accurately
• Expressing flexibility to troubleshoot problems and provide solutions
• Monitoring forums for service related issues
• Full-time position, must be able to work various shifts, weekends and nights

BASIC QUALIFICATIONS

• Bachelors Degree
• 2+ years experience working in a customer service position (Phone, Chat, E-mail)
• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, and Internet Explorer and/or other web browsing applications
• Demonstrable understanding of the Internet
• Must be able to type a minimum of 55 wpm

PREFERRED QUALIFICATIONS

• Member-service oriented with demonstrated skills
• Ability to multi-task, stay focused and make tough decisions in a fast paced environment
• Able to type at least 70 wpm
• Can self-start and maintain a positive, upbeat attitude
• Strong interpersonal and organizational skills
• Strong written and oral communications (email/phone)
• Able to adapt to change
• Some College or Bachelor's degree preferred
• Not act like a creep, idiot, or jerk, at least while on the clock