Employee Services Technology

Employee Services Technology (ES Tech) provides technology capabilities and services that support Amazon’s global workforce. We work on a range of services and enable key capabilities for our internal customers including:

• Contact Management: Enable voice, chat, and channel communications tools for Employee Services globally, including our Employee Resource Center and Disability and Leave Services Teams. Provide integration solutions to HR case tools such as Panorama and DALI, as well as real time channel metrics. Technologies used include various AWS services such as Connect, Lambda, Lex, Polly, Dynamo database, S3, Cloudwatch, as well as Salesforce (SFDC) and more.
• Content Management: Enable personalized content including: 1) employment self-service channels and 2) solution-based knowledge surfaced to HR professionals answering employee questions and managing cases. Tools and technologies include: Adobe Experience Manager (AEM) and Adobe Analytics, plus integration with Salesforce Service Cloud.
• Process & Data Automation: Streamline and automate manual, repetitive work through robotics process automation (RPA) and test automation. Tools and technologies we use include: Java and Python with Selenium for UI automation, Python with Pandas for data validation, Locust for performance and load testing and AWS tools for process automation.
• Document Solutions: Generate and manage paperless digital documents for employees and candidates, including document generation, merge, capture, storage and digital signature. Tools and technologies we use include: OnBase and other digital document management software.
• Product Operations: Provide systems support for employees, offer end to end test strategy for product implementation, lead user acceptance testing (UAT) & System Integration Testing (SIT), provide operational support, deliver minor enhancements and provide standard learning for products supported by ES Tech.
• Amazon Learning Products & Services: Provide vendor management, feature development and end user education for learning products supported by ES Tech. Provide governance and business optics into employee learning and development activity, compliance, and curriculums. Manage tools and training in support of learning administrators and provide guidance to business processes.
• Disability and Leave Services Technology: (DLS Tech) builds integrated applications to deliver benefits to Amazonians who need disability, leave and accommodation services.   We continue to innovate and invent on behalf of a diverse workforce, simplifying a complex set of global and regional business problems to ensure equitable and accessible solutions.   We deliver a range of technologies across Employee and Manager User experiences, Analytics, Communications, Case and Claim Management, and Payroll.   

 By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.