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Support

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Keep AWS running with world class customer service

Amazon Web Services (AWS) Support is a self-standing business within AWS and continues to be one of our fastest and most innovative businesses.  Our AWS engineering team conceives of and delivers software that helps customers of all sizes, industries, and geographies successfully utilize the products and features provided by AWS.  Customers include very large Enterprises (Dow Jones, NASDAQ, and Nokia); Public Sector agencies (NASA and Jet Propulsion Laboratory) as well as fast-growing businesses and internet companies (Netflix, Spotify, and Airbnb).  At AWS, we are at the forefront of innovation and support all AWS technologies from Compute to Storage to Database to Big Data to Application-level services.  We pride ourselves on world- class customer service. Our primary hiring locations are Seattle, Dallas, Washington DC, Dublin, Cape Town, Beijing, Tokyo, and Sydney. We also have Technical Account Manager roles open in many other cities throughout the globe.

We are seeking engineers that enjoy solving problems and working with customers, and that have technical backgrounds from a variety of different fields including Linux and Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops. Our AWS Support Engineers are the ‘voice of the customer’ and have a strong relationship with the development teams for recurring issues or feature requests. As part of this team you get to work with some of the best and brightest engineers and business folks around the globe — solving never-before-seen challenges, scaling services to astronomical proportions and driving innovation. Our business is centered around people and technology and you will have the ability to make a direct impact on customer success.

If you are interested in AWS Enterprise Support, you could be a fit for a Technical Account Manager track. In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS (including Amazon EC2, Amazon S3, Amazon DynamoDB & RDS databases, Amazon CloudFront CDN, and many more) within organizations ranging from new start-ups to large enterprise customers. You will possess customer-facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the AWS cloud.
 

What is it like to work at AWS?

Learn about our Technical Account Managers

"I represent an army of AWS support engineers, professional services, solutions architects and we all come together across the globe..."

Meet our Cloud Support Engineers

"You have to work with brilliant people who are technically very sound. You get to learn a lot from them..."

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