Senior Support Engineer, Smart Device, Platform QA
DESCRIPTION
Are you passionate about smart devices that embody cutting-edge technologies? Are you curious about how things work? Do you enjoy figuring out why things are broken and solving the problems?
The senior QA support engineer will support QAE to run the automation test suites, involves setting up test environments, validating new types of devices, configuring test equipment, troubleshooting, optimizing, and maintaining the test infrastructure for Amazon's internal and external developers worldwide.
You will work closely with the platform engineering team and QA team to deliver comprehensive testing solutions across multiple program lines. The ideal candidate should have strong Android device project experience and be capable of supporting QA to handle complex testing scenarios independently, including test setup, troubleshooting, and issue triage.
Key job responsibilities
What you will do:
* You set technical priorities to align with your organization’s business strategy.
* You are a technical leader. You set the standards for other support engineers.
* You know how to break down problems into sub problems that can be worked in parallel by other Support Engineers.
* You partner with HW/SW Engineering and Quality Assurance teams to drive projects to completion.
* You lead retrospectives of error, drive improvements, ensure long term resolution.
* You look for patterns, build repeatable solutions, identify opportunities to improve Operation Excellence of the labs.
* You mentor new employees. You partner with managers to guide the career growth of team members and may operate as a team lead.
About the team
Platform QA team is leading Platform software quality service across products, covering HALs, Kernel, Security, Drivers, including VTS (Vendor Test Suite), storage qualification, Peripherals, Display, Picture Quality, STF, Charging and etc with Platform Stability and Platform Performance quality gating.
Device OS lab management service owns lab, infrastructure, device, logistic management to serve for device testing team across Beijing, Shenzhen and Shanghai offices. We provide high service quality meeting stakeholder's ever-changing business requirement, we provide lab test environment solution compliance with IT/Lab policy, we manage all lab resource and optimize allocation, we continue lab automation enhancement of our service, looking for lab operation excellence opportunities (process, automation tools, service level) and set them at program level goals to track for closure. We play essential function role to support business continuity when large scale of outage or site impact occurs.
BASIC QUALIFICATIONS
Basic Qualifications
* You use Linux commands and ADB commands as fluently as typing your own name and address.
* You are hands-on in using and troubleshooting host software (Ubuntu OS), usual ports and protocols on smart devices (USB, HDMI, Switch, Router, AP, PDU, KVM, Dongle, Wireless protocols, networking, firewalls, securities, etc.)
* You not only can root an Android device, but also understand how it works.
* You can write efficient scripts in a language like Python/C/C++.
* You read software logs and identify problems even if the logs were not authored by you.
* Bachelor’s degree; 8+ years working in a similar, hands-on role.
PREFERRED QUALIFICATIONS
Preferred Qualifications
* Experience as an IT/Network support engineer
* Can build a web application or tool with consideration of its supportability, scalability, and performance.
* Knowledge in software architecture, networking performance and security.
* Hands-on experience in software testing.
* Experience in using the AWS Cloud (IAM, VPC, EC2, RDS, System Manager, SES, etc.)
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