What qualifications do we need from you? Must have at least a year of BPO experience Minimum age: 18 years old Completed at least two years in college or Senior High Graduate; or High school graduate (old curriculum) with at least one (1) year customer service experience; or, Less than two years in college with at least one (1) year customer service experience. Have the right to work in the Philippines without restrictions. Strong communication skills in English (both written and oral fluency). The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls, chat and/or email and assist our customers. Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. Understand and accept schedule changes based on business needs. Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. You’ll need a quiet, distraction-free work space (dedicated office space with desk and chair) Must have an internet connection with a minimum of 50Mbps download speed and 50Mbps upload speed from a reliable internet provider (Fiber and DSL connection types only). Internet connection must be a dedicated line. Wireless Prepaid/Postpaid, Broadband stick, Satellite and LTE type of internet connections CANNOT be used. Internet service provider must be either PLDT, Sky, Globe or Converge. Internet device (Modem/Router) must be LAN capable. Should have a dedicated workspace or an office-like room at home. Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity. Should ensure ‘Work-like’ environment with no disturbance during the work hours. Address location should be within Davao City only, excluding the barangays of Toril, Tugbok, Calinan, Baguio Proper and Marilog. Your mailing address must be current (apartment, house, suite, etc.) PO Boxes are not supported; a physical address is required for you to receive your equipment and the declared mailing address upon application will serve as your official work area. What strengths will you bring? Hard-working, articulate, and detail-oriented. Friendly and customer-focused in every situation. Ability to learn quickly and embrace change. Comfortable multi-tasking in a high-energy environment. What benefits will you receive? Government-mandated benefits Health Maintenance Organization (HMO) Medical Spending Account Life and Personal Accident Insurance Expert training and ongoing opportunities to learn more and develop your skills Employee Assistance Program Annual and Sick Leaves Other Paid Time Off What should you prepare for your application? Government-issued IDs Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth NBI Clearance – the certificate's “date printed” or “validity” should not be older than 90 days If this sounds like it’s you, then click on the link below to start the application process! You’ll need to allow 1-2 hours to complete full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/ desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If successful, we will contact you about next steps! Please review the Do's and Dont's of the position in this video: http://bit.ly/2M73QYp. Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Basic qualifications:

• Minimum age: 18 years old