Career site FAQs

Check here for answers to your Amazon hiring questions.

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Applying and interviewing at Amazon

What is your interview process?

It depends. For most positions, we begin the process with a phone interview. If there's interest on both sides, we invite the candidate for an on-site interview, typically with the hiring manager and several teammates. Each team is unique, though, and some may have their own variation of the interview process.

What does Amazon's interview process involve and how do I get started?

Visit Interviewing at Amazon to learn about each step of our application and interview process, from completing the online application to preparing for phone and in-person interviews.

To learn more about our warehouse and fulfilment centre positions, please visit 

I already have an account, so why do I need to reset my password?

We're working hard to provide the best candidate experience possible, so we've made some improvements to the sign-in experience. We want to make sure you're able to access all of our new features. Resetting your password will allow you to see the new and ongoing changes coming to to make your experience great!

I have multiple email addresses associated with my applications. Can I merge my accounts?

Currently, we're unable to merge applicants' accounts. If you have multiple accounts associated with several applications, you can continue to access your application using the cooresponding account.

I don't have an email address. Can I create an account using my phone number?

At this time, only supports sign-in using a valid email address. In the near future, however, you'll be able sign in to using your phone number.

I forgot my password. How do I recover it?

To recover your password, click 'Forgot password' on the sign-in screen and enter your username.

I forgot my username. How do I recover it?

We recommend signing in with your current email address.

What information or features can I access with my account?

With an account, you can access your applicant profile, view application information, and check your application status. As continues to improve and grow, we'll inform you of any new features or changes.

Do I have to upload my resume using a cloud service?

In an effort to support a more mobile-friendly experience, we've added the ability to upload your resume using cloud services. However, you still have the option to upload your resume from your device.

Can I upload a resume and use my LinkedIn profile?

Applicants can use LinkedIn as an alternative to uploading a traditional resume during profile creation. Unfortunately, we only accept one resume per applicant at this time, so please select the option that works best for you.

My application status hasn't changed. Who can I contact for an update?

Your dashboard is regularly being updated to display the most up-to-date status information relating to each application. When an application status changes, your dashboard is updated in almost real-time to reflect this new status.

When does my application move from Active to Archived?

An application is considered active as long as a final decision has not yet been made. If an applicant withdraws their application, is hired for a role, or is no longer under consideration, their application will be archived.


Do you offer benefits?

Yes. Please go to our Benefits page to learn more. Benefits can vary by location, team or role.  

Benefits for fulfilment/warehouse associates can vary by location, the number of regularly scheduled hours you work, length of employment and job status (e.g. part-time, seasonal or temporary employment). Learn more about benefits for fulfilment associates.


Do you make provisions for disabled candidates?

As an equal-opportunity employer, the Amazon group of companies is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable provisions are made for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990, as amended, individuals who require assistance in the job application process for a posted position can contact us on +1 866-437-9078.

For more information visit our Special Provisions page.

General questions

Do I have to move to Seattle to work at Amazon?

No, we have Amazon offices all around the world. Learn more about our Seattle headquarters and our other locations.

Is it true that you employ people to work from home as Customer Service Associates?

Yes. View our current opportunities.

Do you recruit people to write Amazon reviews?

We do not pay people to write reviews. We have found that customers trust reviews written by other customers.

I work for an employment agency, temporary staffing firm or consulting business. How can I present applicants to you?

We do not have a general CV submission process for agencies that are not on our preferred list.

What is E-Verify?

The Amazon group of companies participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the USA using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

Does Amazon or its approved recruitment partners charge any fee for employment?

We do not charge any fee for employment and the same applies to the recruitment partners that we work with. Amazon is an equal-opportunity employer. Employment decisions are based on merit.  Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communication and to not pay any fee/ deposit to individuals/agencies/employment portals on the pretext of participating in an Amazon interview process or seeking employment with us. That would be fraudulent. Anyone dealing with such individuals/agencies/employment portals will be doing so at their own risk and Amazon will not be held responsible for any loss or damage suffered directly or indirectly. Such fake job offers and appointment letters shall not be treated as any kind of offer or representation by Amazon. Please note, Amazon does not send offer letters from Hotmail, Yahoo, Gmail or any other public email accounts or demand a fee in lieu of an employment offer / interview. If you receive such e-mails, please do not pay any fee or deposit. We request that you report such offers to If you have already made a payment, please log a complaint with your local police force so that necessary legal action can be taken.

How do I determine if I am restricted from seeking employment or having employment discussions with Amazon or its subsidiaries?

You may be restricted from having employment discussions with Amazon or its subsidiaries if you are currently participating, or previously participated, in government acquisition or other matters involving Amazon or its subsidiaries. To find out how the rules apply to your specific situation, please consult your employer’s ethics officer.

Where can I view the equal employment opportunity poster?

You can view the equal employment opportunity poster on the EEO is the Law page or Supplement page.

I am a public sector employee working on a purchase for a large governmental contract. One of the competitors for the contract is Amazon. May I apply for a job opening with Amazon?

Certain public sector employees who work on procurement for government contracts are required to file a written disqualification memorandum if the employee commences to seek employment.  According to US federal government rules, the employee is also required to provide written notice of employment contacts even if the employee or contractor rejects the possibility of employment.  Please consult your employer’s ethics officer for advice on your specific situation.

I formerly worked for a current governmental customer of Amazon and while there I served as a technical adviser overseeing decisions concerning one of Amazon’s contracts. If employed by Amazon, could I meet with employees of my former Federal Government agency to discuss issues pertaining to the Amazon contract?

You may not meet with employees of the governmental client to discuss the contract with which you were closely involved during your time with the government.  Please consult your employer’s ethics officer for advice on your specific situation.

Do governmental restrictions on seeking employment apply to merely sending my CV to Amazon?

The US Federal Government restrictions on seeking external employment apply broadly to include contacting prospective employers about possible employment. This includes sending your CV to a prospective employer.

What do I need to know if I am a government employee?

Notice to current government employees: Certain laws and regulations place restrictions on employment discussions between government employees and non-governmental entities. Before proceeding further, please review the following FAQs pertaining to current government employment. By proceeding to engage in any employment discussions with and/or any of its subsidiaries, you are stating that you have confirmed with your employer or through other reasonable enquiry that you are permitted to engage in such discussions under the applicable laws and regulations.

What do I do if I suspect a fraudulent source is offering me a job at Amazon?

Please be cautious of common scams that offer unauthorized Amazon employment opportunities. Our recruiters who contact candidates — whether it be via text, call, or email—will never ask for banking information, or request an enrollment fee. We encourage those who think they may have been contacted by a fraudulent source offering a job on behalf of Amazon to report it via We actively investigate reported employment scams, and as a result, dozens of fraudulent recruiting websites have been taken down.