Seller Support Associate, Seller
DESCRIPTION
· The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
· Demonstrates effective, clear and professional written and oral communication.
· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
· Liaise with other departments such as Customer Service, Business Teams, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Key job responsibilities
* Respond to Seller Queries via Phone, Chat and Email
* Handle queries from sellers across the world in their time zone
* Follow available guidelines while handling contacts to ensure seller experience
* Demonstrates effective, clear and professional written and oral communication in English and Hindi Language.
Fluency in these languages a must.
* Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
A day in the life
* Ensure Tools and resources are working before handling a contact
* Follow guidelines while responding to seller queries
* Highlight issues through available mechanisms
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- Candidates should have a passion for positive seller experience.
- Other than English and Hindi language proficiency, Telugu proficiency is preferred