Support

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Keep AWS running with world-class customer service

Amazon Web Services (AWS) Support is a self-standing business within AWS and continues to be one of our fastest and most innovative businesses.  Our AWS engineering team conceives of and delivers software that helps customers of all sizes, industries and geographies to successfully utilise the products and features provided by AWS.  Customers include very large enterprises (Dow Jones, NASDAQ and Nokia); public sector agencies (NASA and Jet Propulsion Laboratory) as well as fast-growing businesses and internet companies (Netflix, Spotify and Airbnb).  At AWS, we are at the forefront of innovation and support all AWS technologies including computing-, storage-, database-, big-data- and application-level services.  We pride ourselves on our world-class customer service. Our primary recruiting locations are Seattle, Dallas, Washington DC, Dublin, Cape Town, Beijing, Tokyo and Sydney. We also have Technical Account Manager roles open in many other cities throughout the globe.

We are seeking engineers who enjoy solving problems and working with customers and who have technical backgrounds in a variety of different fields including Linux and Windows systems administration, database design and optimisation, big data analysis, network administration and dev ops. Our AWS Support Engineers are the ‘voice of the customer’ and have a strong relationship with the development teams for recurring issues or feature requests. As part of this team you get to work with some of the best and brightest engineers and business people around the globe - solving never-before-seen challenges, scaling services to astronomical proportions and driving innovation. Our business is centred around people and technology and you will have the ability to make a direct impact on customer success.

If you are interested in AWS Enterprise Support, you could be a fit for a Technical Account Manager track. In this role, you will have the opportunity to help shape and execute a strategy to build mind share and broad use of AWS (including Amazon EC2, Amazon S3, Amazon DynamoDB & RDS databases, Amazon CloudFront CDN and many more) within organisations ranging from new start-ups to large enterprise customers. You will possess customer-facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices and risk management. You should also have a demonstrated ability to think strategically about business, product and technical challenges as you help our customers to take advantage of the efficiencies, cost savings and quick innovation available only in the AWS cloud.
 

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