Transaction Risk Management Systems

Trust is a hallmark of Amazon’s brand. Customers know that shopping with Amazon, selling on our platform, using our devices and consuming our content will be safe. Transaction Risk Management Systems (TRMS) is the Amazon organisation that is dedicated to preserving customer trust. Our mission is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. We enable customers to transact with confidence throughout the Amazon ecosystem by building fraud and abuse risk management tools that are applicable across business lines, geographies, product types and payment methods. Each year, by monitoring behaviour across Amazon, we anticipate, identify and block millions of fraud attacks against Amazon and its hundreds of millions of customers.

Our technical and business teams use a combination of machine learning algorithms and massive volumes of data to stay a step ahead of potential bad actors and the technology they use to cause harm.  Our talented group of investigators is equally instrumental in preserving trust in Amazon by manually investigating millions of orders from our customers, where there is a possibility of fraudulent activity. Working in TRMS presents some exciting opportunities to anticipate incredibly challenging problems and solve them on a massive scale.

We work with the satisfaction of knowing we are guarding customers from negative consequences, protecting Amazon’s brand and are vital to the ongoing success of the company.