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Principal Product Mgr - Tech, Outbound Traffic and Marketing Tech

Job ID: 2544528 | Services LLC


We're looking for a technical product visionary to help us usher Amazon's communications and marketing into the future. Our team, Outbound Communication, is responsible for the transmission of messages to all of Amazon's customers over Email, SMS, Push, and emerging communication channels. We own and operate critical services that deliver over 350 million messages a day.

Our goal is to delight Amazon customers worldwide with inspiring content and help them fulfill their shopping missions. We do this by driving awareness and discovery of Amazon’s products and services. We meet customers at their preferred communication channel(s) with the most relevant content, at the right time and frequency.

Since we're a growing team, we're looking for someone who can deal with ambiguous and fast-moving environments; who has a history of product and technical leadership; who has delivered transformative products at worldwide scale. Great communication, and ability to clearly articulate and present your vision to senior leadership are key to his role.

Key job responsibilities
We are expanding our mission to meet customers where they are and as part of that charter launching a new channel for communication on WhatsApp. The role will be responsible for defining the 3Y roadmap for the WhatsApp channel across WW audiences. They will own identifying opportunity size, technical integrations with external and internal systems and feature roadmap for Outbound systems to support both marketing and non-marketing messages on WhatsApp. Additionally, they will be responsible for communicating updates to senior leadership on the progress and challenges of this critical launch for Amazon. You will be immersed in Amazon's AI and Analytics capabilities, and collaborate with talented software engineers, scientists, analysts, visual designers, and marketing specialists across the company.

We are open to hiring candidates to work out of one of the following locations:

New York, NY, USA | Seattle, WA, USA


- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
- 6+ years of end to end product delivery experience
- Experience working with and influencing senior level stakeholders
- Experience leading cross-organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authority


- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $144,000/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.