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Finance Manager, Worldwide Customer Service Finance

Job ID: 2597045 | Services LLC


Finance is all about the numbers…unless you work at Amazon; it’s knowing the numbers and so much more. Enthusiasm and energy help us deliver new ideas, and solutions. Will you seek to challenge the status quo, and accept that your ideas and mechanisms may be tested daily? At Amazon, we move with purpose and speed, and this requires we work with a dynamic network of Operations, HR, Tech and Retail partners.

Our Finance leaders work cross functionally, help others understand financial decisions and are *the* trusted business advisor. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision. Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth.

The Worldwide Customer Service Finance team is looking for a FP&A Finance Manager to join our growing business to support the customer service teams. You will also build and leverage an extensive cross-functional partnership with businesses and finance teams to drive key strategic planning process, variance analysis cost reduction while improving customer experience. The successful candidate will be a self-starting contributor with effective business partnership experience and proven abilities to manage complex projects and dive deep into the details when needed. This person will partner with finance and business leaders across several teams to provide strategic guidance, tactical direction, and decision support.

The successful candidate will enjoy the challenges and rewards of working in a fast-growing organization and a very international environment. They already know how to make sense between details that make all the difference, and those that don’t add value. Also, they will be creative and an analytical problem solver with the ability to fulfill the Amazon motto to “Work Hard. Have Fun. Make History.”

Key job responsibilities
- Leading components of our monthly financial reporting, ad-hoc project analyses, and financial modeling and financial planning processes for WWCS.
- Working with partner teams to identify and report on key financial metrics
- Working with partner teams to understand gaps behind monthly variances
- Continuously improving existing processes with an eye toward automation, scalability, and efficiency
- Complete complex business modeling and analysis to identify operating improvements and deep dive on cost structures
- Influence business decisions with effective verbal and written communication, data driven analysis and modeling, and presentation of options and alternatives
- Facilitate financial review meetings with various levels of leadership to ensure effective finance and cost management
- Recommend, develop, and implement policies and programs that guide the organization in maintaining and improving its profitability
- Work with data source providers and technology teams to ensure that key data is timely and accurate
- Manage data in financial systems, and create insightful reports to drive business decisions
- Reconcile financial reports across different businesses; drive process improvements, automation, and consistency
- Drive regular metrics reviews, as well as analytical support through deep-dive analyses
- Improve tools, processes, scale existing solutions, create new solutions as required based on stakeholder needs.


- BA or BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, Computer Science)
- 5+ years of finance experience, or Master’s degree and 3+ years of finance experience


- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
- MBA, or CPA
- Knowledge of SQL/ETL
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.