Senior Product Manager, Amazon
DESCRIPTION
At Amazon, we're working to create the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders to help us deliver great product experiences for our customers. We are looking for a dynamic, customer-obsessed and innovative Sr. Product Manager to join the Canada Customer Experience team. Amazon Canada is a fast-growing business where our business model is evolving with technology and industry trends.
The Sr. Product Manager is a proven, well-rounded problem solver who will own and drive strategic projects critical to our business. You demonstrate high ownership to autonomously push boundaries and improve the customer experience across various touch points of their shopping journey. You will apply your product management skills to define, scope and manage the end-to-end development of new technology solutions and other strategic areas.
The ideal candidate is highly analytical, adaptable and enjoys the intellectual challenge associated with learning, launching, and evolving the products which drive our business. You will be a key player in defining business requirements, project execution, and launch. You must be able to leverage this expertise to articulate and advocate initiatives for business and customer experience improvement, while working across global retail, operations and technology teams. As part of your work with global business and technology teams, you must have the leadership presence and communication skills to drive change.
Key job responsibilities
• Effectively work back from the customer to define the ambiguous into meaningful problem statements and solutions
• Build roadmaps that prioritize development based on business impact
• Calculate quantitative value for prioritization and development justification
• Manage the end-to-end development process from problem identification, requirements gathering, solution design, coding, and implementation
• Communicate complex requirements, project status, and tradeoffs, across tech and business stakeholders spanning all organization levels
About the team
The Canada Customer and Seller Experience Team (CCSX) owns the end to end CX for the customer shopping journey (search, discovery, purchasing, delivery, and post-delivery experience) on the Amazon.ca store. We launch new products and features to enhance the CX and act as the Voice of the Customer to influence various WW teams to enhance the Canadian store experience.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience as a product manager or owner
- Experience owning technology products
- Strong analytic skills with experience using qualitative and quantitative analysis to develop business strategies
- Team oriented with strong written and oral communication skills, ability to prioritize effectively to manage multiple projects and meet demanding timelines
- Ability to operate both strategically and tactically in a high-energy, fast-paced environment and prioritize effectively to manage changing priorities
PREFERRED QUALIFICATIONS
- Master's degree or equivalent
- 7+ years of product or program management, product marketing, business development or technology experience
- Strong data analysis skills with experience in SQL and/or Excel
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,700/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.