A day in the life
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See what it’s like to work as an Amazon Customer Service Associate.
Customer Service Netherlands
Building on Amazon’s mission of being Earth’s most customer-centric company, the Netherlands Customer Service team started operations in 2020. Since then, we’ve grown to become a key support hub for our Dutch- and English-speaking customers, providing career opportunities both virtually (from home) and on-site in the Hague.
Behind the scenes
Our Associates talk about their role
Download video transcriptLearn about the experiences of our Customer Service Associates.
Celebrating our Customer Service Team
Download video transcriptWe celebrate our employees for making our customers smile every day.
Benefits
Are you interested in exploring opportunities with Amazon Customer Service? Depending on your role, you could enjoy:
- On-site and work-from-home opportunities
- Full-time and part-time positions
- Lifestyle perks and employee discounts
- Expert training and ongoing development
- Health and Life insurance
- Bicycle plan (on-site roles only)
- Internet allowance (work-from-home roles only)
How to apply
Our application process is designed to help us get to know you better, as well as give you the opportunity to learn more about us. Check out these tips from our Customer Service Recruiters for applying to Amazon:
Read the job description thoroughly and make sure the position is a good fit for you.
Review the responsibilities to imagine yourself working as a customer service associate.
Dedicate plenty of time for the assessment and follow the instructions carefully.
Check your inbox regularly. Most of our communication is via email.
Employee spotlights
Clara
Clara wanted to experience what customer service was like in a company as innovative as Amazon. Within six months of joining, Clara progressed to Executive Customer Relations Specialist. “I learned more in one year than I could ever imagine.”
Max
“I’ve always enjoyed working in customer-facing roles and ensuring my customers walk away with a smile. I saw this role as an opportunity to experience and learn more about the mindset that has made Amazon the company it is today, and to hopefully advance within the company.”
Nicole
Nicole works part-time to support our customers, so she can balance her job with her studies.
Naiomi
At the beginning of 2022, Naiomi moved from Sweden to join Amazon in the Netherlands, excited to start an adventure in a new country.