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San Jose - Heredia


About San Jose - Heredia

Amazon Costa Rica

Our history

Amazon opened its doors in Costa Rica back in 2008 with 75 employees, today we are more than 14,000.

We work in a dynamic environment where our Operations teams continuously raise the bar by advocating and inventing for customers, playing a key role in Amazon’s mission to be Earth’s most customer-centric company.

We offer job opportunities across our different businesses, in areas such as Customer Service, Finance, Accounting, Software Development, Advertising and much more.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Join Amazon in Costa Rica, innovating on behalf of customers and delivering world class service to our customers.

Our Amazonians are empowered to think like owners and bring their unique personality to every customer conversation to prevent and solve problems for our customers.

Our benefits

  • 90% Health insurance coverage

    It does more than just pay for medical fees. It limits out of pocket expenses, grants you access to preventive care, and reduces the need to delay necessary medical care.

  • Life insurance

    A vital benefit to secure your family’s future.

  • Dental plan

    Health care specialists available every day of the week to help you in case of sickness or if you need medical evaluation.

  • Doctor on site

    There is always health support in case you are sick or need a medical evaluation, available every day of the week. (Paused during the Pandemic as we are working fully virtual)

  • Extended parental leave policy

    All Amazon employees with at least one continuous year of employment prior to the child’s date of birth or adoption are eligible for the paid parental leave benefit. It entitles you to receive 100% of their base pay for up to a month for birth mothers, and six weeks for other parents.

  • Additional vacation days

    In the first year, you will receive 1 additional paid vacation day, for a total of 13 vacation days. For the second and following years, you will receive 2 additional paid vacation days per year, for a total of 14 vacation days.

  • Free transportation

    We care about your safety. There is a wide variety of free transportation routes in the Great Metropolitan Area, exclusive for our Amazonians. (Paused during the Pandemic as we are working fully virtual)

  • Referral program

    We encourage all our employees to participate of the Employee Referral Program, putting the Hire and Develop the Best leadership principle into action. You can be eligible for a bonus if the person you refer gets hired and passes the trial period at the company.

Career choice

The Amazon Career Choice Program is a tuition assistance initiative that helps you pursue a new technical or vocational career to power your growth.

Amazon employees that have been with the company for a continuous year, can access this benefit.

The program will cover up to four years of education, this includes pre-payment of tuition and other fees for intermediate and advancedcertificates and reimbursement of 95% of the cost of textbooks.

There’s a great variety of education options under Career Choice, including:

  • Business & Accounting
  • Engineering
  • Information Technology & Computer Science
  • Metrology

Learn about our Leadership Principles



Student Programs

Technical High Schools

We offer learning and employment opportunities for current students of Costa Rican technical schools, as an initiative to support the national education system.

The program includes:

  1. Reinforcement of the English language
  2. Internship at Amazon Costa Rica
  3. Job Offer (if requirements are met)

Students get hired for Customer Service, Finance, Accounting, Productivity and Quality and IT roles.

We receive applications annually in January, February and March. If you need additional information, please email us at



You can find out more about your application process and access our Candidate Support section by entering this link:

We will send the contract to your email address the Sunday before your training date.

The contract is written according to the Costa Rican labor law, it establishes 1 day off per week as minimum, and shifts cannot exceed 48 hours. Amazon improves labor conditions, you will work 5 days a week, 9 hours a day, with an unpaid lunch hour, for a total labor shift of 8 hours.

Yes, at the entrance please indicate to the security guard that it is your first day. You can request your parking permit once you begin training.

We suggest you bring a padlock for the locker that will be assigned to you. In addition, a warm sweater could be useful since the training room can get very cold.

You can benefit from the transportation starting the 3rd day of training. First, verify there is a regular route open and then book a spot according to your schedule needs. Routes are created based on demand and can be changed.

Our transportation team will send you a text message the day you start training to confirm you will use the service. Be ready 2 hours prior to your training schedule. Transportation will set the exact time to pick you up the next day and will provide more information. Door to door service is available for graveyard shifts on areas within the GAMazon map only.

Please remember that training is mandatory, hence permission to be absent will not be granted.

If you need a day off from production, you can discuss it with your supervisor.

No, we do not. However, we provide free popcorn, coffee and tea. There are also cafeterias at our sites.

Yes, you can choose the bank account of your preference to receive your payments. We normally use BAC San José as our bank, but if you want to change, there’s an internal ticket to solve it.

You may apply to an open internal position after 3 months working at the company.

Costa Rica map


Costa Rica

  • Parque Empresarial del Este
  • Zona Franca Ultralag
  • American Free Zone
  • Centro Corporativo El Tobogán

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