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Learning & Development

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Raising the bar on employee growth and development

The Learning & Development team is focused on improving the everyday experience of our associates. We design and deliver learning programs to guide and support employees' career paths inside Amazon, and implement improvements that make a real difference for both our workers and our customers.

This team aims to spark a revolution in the way training is provided. It has a deep understanding of the core Operations tasks that drive employee satisfaction. We develop Operations leadership and associates by helping them build stronger relationships with teammates and achieve better performance results.

Find your role

The learning and development programs we’re building have a direct positive impact on our employees around the world.

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Trainer

Trainers coordinate and execute training for all process paths in Amazon fulfillment centers. They focus on improving the effectiveness and implementation of learning programs, partnering with Operations to highlight training gaps. They also supervise instructors and peer trainers during sessions with new hires.

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Learning Specialist

Learning Specialists develop and audit training plans, help recruit and train instructors, and manage and support them with their career development. Working with the learning team and other stakeholders, they use data analysis to identify areas for continuous improvement.

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Learning Manager

Learning Managers lead and develop teams of Trainers and Learning Specialists and own training programs at Operations sites. They coach team members and facilitate management skill development opportunities by creating effective partnerships with other learning teams to share best practices.

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Learning Business Partner

Learning Business Partners focus on planning, developing, and evaluating all training initiatives, working closely with the senior team and Amazon’s central leadership functions. They build, identify, and align individual leadership development plans, creating a catalog of learning content according to business needs.

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Regional Learning Manager

Regional Learning Managers develop and lead teams of Learning Managers that support a specific region. They ensure  standard onboarding and training programs are implemented in all regional fulfillment centers. They also partner with leaders in other regions to identify, pilot, and implement opportunities for new digital learning solutions.

Meet Learning & Development team members:

Franziska G.

Learning Manager | Frankenthal, Germany

Franziska is a Learning Manager at our site in Frankenthal. She oversees the day-to-day operations of the learning organization within the fulfillment center. Since she joined, she's had the opportunity to support site performance in Germany, and also participate in larger European network initiatives.

Her team of training specialists has made positive impacts on key business metrics, including safety, quality, and customer experience. She feels that the numerous opportunities at Amazon have allowed her to grow as an individual, and to explore varied and exciting new areas of work.

Adriano P.

Learning Manager | San Salvo, Italy

Adriano draws on his background in design and psychology to simplify learning journeys, create more engaging activities for onboarding, and integrate employee suggestions in a continuous improvement cycle.

Adriano likens working for Amazon to living a dream. "If you back your ideas with enough data on expected benefits," he says, "everyone in the company, at all levels, will do everything to support you in making it happen. It is not uncommon to have an idea and to see it going live in few months, which is mind blowing for a company of Amazon’s size."

Greta B.

Learning Specialist | Bergamo, Italy

Greta joined Amazon in August 2021 as a Learning Specialist to support the launch of our site in Bergamo, Italy. She manages a team of trainers who execute learning offerings to employees, and collaborates with Operations to ensure customer needs are met. Greta feels that working for the L&D team has given her the opportunity to explore the culture and principles of Amazon, and discover what is behind the scenes when parcels are delivered to her doorstep. She is also a proud member of Glamazon Italy, our LGBTQIA+ affinity group, and enjoys supporting their events and workshops.

Tomáš S.

Regional Learning Manager | Slovakia

Tomáš began his Amazon journey in July 2015 as an Area Manager in the Czech Republic. After holding numerous roles within Operations, he joined the L&D team in September 2019 as a Learning Manager in Slovakia. In April 2020, he transitioned to a Regional Learning Business Partner role, and started running European-wide projects like the creation of standardised training materials for the EU Operations network. "I'm the perfect example of the kind of career growth that Amazon employees can experience," he says.

Ready to join the Learning & Development team?

Meet Amazonians working in Learning & Development

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Learning Program Manager, Delivery Services ACES Learning

Locations
  • Sydney, NSW, AUS
  • |
  • ID do cargo: 3055376

Publicado August 11, 2025

(Atualizado há 4 days)

The Delivery Services Learning Program Manager will be responsible for executing the strategy for learning and development initiatives that support the business objectives of the Delivery Services Operations...Leia mais

Learning Coordinator, AUDS ACES L&TD

Locations
  • Cavan, SA, AUS
  • |
  • ID do cargo: 3048520

Publicado July 30, 2025

(Atualizado há 15 days)

The AU Delivery Services Learning team is looking for a Learning Coordinator to join our team in Cavan, SA.The position will be responsible for deploying and executing learning & training Delivery Services...Leia mais

Instructor de Capacitación

Locations
  • Cienega De Flores, NLE, MEX
  • |
  • ID do cargo: 3034305

Publicado July 15, 2025

(Atualizado há 16 days)

Nuestra misión en Amazon es ser la empresa más centrada en el cliente de la Tierra, y nuestro galardonado equipo de ACES Learning es una parte clave para lograr ese objetivo. Amazon es una de las marcas...Leia mais

Learning Area Manager

Locations
  • Istanbul, TUR
  • |
  • ID do cargo: 3044358

Publicado July 28, 2025

(Atualizado há 18 days)

Amazon strives to be Earth’s best employer, and our Learning Managers help us achieve that goal by providing rewarding career opportunities to everyone who joins us. In this role, you’ll work across multiple...Leia mais

AMZL Learning Manager

Locations
  • Sao Paulo, SP, BRA
  • |
  • ID do cargo: 3020846

Publicado June 27, 2025

(Atualizado há 25 days)

The goal of Amazon Logistics is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and...Leia mais
5

Station Process Excellence Mgr, AMZL

Locations
  • South Marston, STL, GBR
  • |
  • ID do cargo: 3021431

Publicado June 30, 2025

(Atualizado há 25 days)

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics...Leia mais

Publicado October 15, 2024

(Atualizado há 27 days)

アマゾンは、年間数億を超えるパッケージをお客様の元へ確実かつ最短でお届けするため、長期から短期での幅広い輸送計画の立案、効率的な輸送網の設計・構築、実際の輸送運行までを行い、お客様への安定した輸送サービスを実現します。「地球上で最もお客様を⼤切にする企業になること」をビジョンとし、お客様に満足いただけるサービスを追求します。Manager, Supply Chain Management, Strategic...Leia mais

Continuous Improvement Manager, AMZL

Locations
  • Exeter, DEV, GBR
  • |
  • ID do cargo: 3003666

Publicado June 9, 2025

(Atualizado há 2 months)

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics...Leia mais

Seasonal Learning Trainer

Locations
  • Markham, IL, USA
  • |
  • ID do cargo: 2924899

Publicado March 12, 2025

(Atualizado há 4 months)

*RT Shift Only*The Seasonal Learning Trainer is responsible for the execution of Behind the Smile, a new Tier 1 new hire onboarding program within NACF, with a focus on providing a welcoming, exciting,...Leia mais