Senior Systems Engineer, UK Ops
DESCRIPTION
Would you like to help implement innovative cloud computing solutions and solve the most complex technical problems? Are you excited by the prospect of building and running the world's largest cloud computing infrastructure to provide a better world for future generations?
Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure web services platform in the cloud. With AWS, customers provision compute power, storage, database, and other cloud resources as their business demands them. To meet the growing demand for AWS Services around the globe, we need exceptionally motivated people who are driven by learning and innovation.
If you join us you'll be part of a world-class team in a dynamic environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain world class experience in cloud computing. You'll be surrounded by people who are passionate about cloud computing, believe that first class service is critical to customer success, and are committed to improvement.
Key job responsibilities
Amazon has a collaborative, purposeful and enthusiastic environment where we “Work Hard, Have Fun, Make History.” On a typical day engineers might dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way and consult with the top engineers at Amazon. We own our services and believe in making out-of-hours support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes.
Our Senior Systems Engineers are considered technical leaders for their team and become subject matter experts in multiple services. They work efficiently and routinely deliver the right things with limited guidance. They use technology to solve complex problems. They are able to improve and/or drive improvements to these services and features for their team. They understand how their work impacts multiple teams. They are able to take a project, when the problem is not defined and deliver on schedule, applying appropriate technologies and industry systems-engineering best practices. They make effective implementation trade-off decisions and are able to assist others with trade-off decisions.
Our Senior Systems Engineers identify when implementations are not highly available, performant, secure, stable, maintainable, or have defects; and are able to determine short- and long-term mitigations. They have a depth and breadth of understanding in multiple areas of technology and they are excellent diagnosticians. They utilise their Linux expertise to troubleshoot, innovate fixes and workarounds, keep software up-to-date and provide data and metrics that help manage the capacity and efficiency of services.
Our Senior Systems Engineers are able to lead team design, scoping, and prioritization discussions. They understand how technical decisions impact their team, and other, teams’ services and recommend opportunities and solutions for these problems. They optimize and/or automate team processes, ensuring they meet organisation goals. They lead implementation reviews (e.g., designs, code, operational readiness, deployment plans, system changes, etc.). They anticipate and mitigate patterns that affect the performance, reliability, or availability of their team(s) systems to create automation that simplifies workloads that scale operations.
Our Senior Systems Engineers drive SOP, documentation, and runbook creation, reviewing them for accuracy; they drive the use of best practices. They actively recruit and interview for their team and help others leverage their own expertise, by coaching and mentoring. They communicate clearly and collaborate with others to deliver results. They are self-starters, comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
BASIC QUALIFICATIONS
• Bachelor’s Degree in Systems Engineering, Computer Science or related field, or relevant work experience
• Advanced knowledge in Linux system administration
• Significant experience of systems automation using BASH, Python, Perl, etc
• Significant experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)
• Excellent troubleshooting skills at all levels, from application to network to host
• Experience writing technical documents, project plans and progress reports to leadership and to stakeholders
PREFERRED QUALIFICATIONS
• Experience of building and operating systems at scale
• Exposure to cloud computing concepts and design considerations
• Advanced knowledge of configuration management systems, such as: Puppet, Chef, Ansible, or related systems
• Experience with performance testing and tuning
• Experience in a 24x7 production environment
• Significant experience of monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)
• Experience of mentoring and developing team members
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).