Head of Experience Design, Ring, Ring
DESCRIPTION
About Ring
Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the first-ever video doorbell, to the award-winning DIY Ring Alarm system, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.
About the Role
The Head of Experience Design (HXD) plays a pivotal role in shaping the future of human-centered design by surfacing strategies that inform the mid- and long-term trajectories of our product experiences. This influential role uncovers viable innovation opportunities through insights and emerging technologies; leading a small visionary team in exploring, architecting, and prototyping highly desirable user experiences transcending industry standards to set new excellence benchmarks for unparalleled design that captivates and delights evolving user needs.
About You
You have a record of envisioning and delivering organization-wide innovation and improvement by pioneering comprehensive, next-gen experiences; establishing collaborative, multidisciplinary teams to develop groundbreaking product plans and future landscapes that elevate the customer experience over time to maintain a competitive edge. You use your strong analytical thinking skills to balance evolving technologies with practicality and market viability; leading your team in realizing highly usable and sustainable design strategies—prototyping to viability to secure critical business buy-in.
This position requires west coast (Pacific) hours with limited domestic and international travel for in-person events, meetings, and workshops.
Key job responsibilities
• Collaborate with cross-function leaders to convey customer journey design rationale and strategy aligned with business objectives and technological advancements.
• Establish and maintain relationships with users, incorporating feedback into iterative design processes.
• Champion a user-centric design approach, incorporating feedback and usability testing to identify potential UX opportunities and inform decisions.
• Collaborate with R&D teams to integrate novel technologies seamlessly into experience development.
• Drive rapid prototyping and iterative design processes to refine visionary concepts for realization.
• Establish the company as a thought leader in next-generation experience design.
• Attend industry events or conferences to stay up on the latest trends.
• Manage a team of designers, researchers and content writers.
A day in the life
You'll grow a new, start-up-style multidisciplinary team shaping our forward-looking customer experience through vision setting and design excellence; fostering a creative culture that encourages empathy, risk-taking, and innovation. You will guide your team in balancing strategic thinking with company objectives, and collaborate with key cross-functional leaders and teams to work backwards from the customer to ideate, validate, and sell-in business opportunities at the forefront of the design landscape.
About the team
Product Experience is a collaborative team of designers, engineers, writers, product managers, and program managers working together to bring the Ring product vision to life. We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions. In every work stream, we immerse ourselves in insights, and invent on behalf of our customers. We brainstorm scenarios they will benefit from and solutions to pain points—crafting innovative products that aim to connect the physical and digital customer journey.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | Bellevue, WA, USA | Hawthorne, CA, USA | Sunnyvale, CA, USA
BASIC QUALIFICATIONS
- 10+ years of design experience
- 5+ years of leading multi-discipline Design teams (ie. visual design, interaction design, user research, etc.) experience
- Experience managing teams
- Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals)
PREFERRED QUALIFICATIONS
- Experience presenting to and effectively advising senior leaders outside of design
- Experience embedding design within product teams for agile design and development collaboration
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $144,300/year in our lowest geographic market up to $268,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.