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Operations Engineering Manager

Job ID: 2648399 | Services LLC


At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.

OpsTech Solutions manages all IT infrastructure and end user equipment deployed across Amazon network globally. The team is responsible to provide end to end solutions that includes lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of customers.

We are looking for an operations engineering manager, who is able to collaborate across multiple functional and operational teams to establish and improve our processes. The role will lead a team of industrial engineers who will design factory layouts, workstations, material flow and will diagnose processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort.

This position will require travel as necessary up to 20% and will work between two different sites within Nashville area.

Key Responsibilities:

1. Process Optimization and Improvement:
- Analyze and evaluate existing warehouse processes, identifying opportunities for optimization and streamlining.
- Collaborate with cross-functional teams across supply chain to develop and implement process improvement strategies.
- Utilize lean manufacturing principles, Six Sigma methodologies, and other process improvement tools to drive operational excellence and reduce costs.
- Conduct time and motion studies, workflow analysis, line balancing, capacity analysis and process mapping to identify bottlenecks and inefficiencies.
- Develop and implement standard operating procedures (SOPs) to ensure consistent and efficient operations.
- Use of CAD based software for review of material handling equipment, building layout and material flow.
- Conduct ergonomic assessments and provide evaluation reports.
- Have experience with ERP implementation and help validate system and process designs.

2. Team Leadership and Management:
- Lead, mentor, and develop a team of industrial engineers across the globe, fostering a culture of continuous improvement and innovation.
- Provide guidance, coaching, and support to team members, ensuring their professional growth and development.
- Conduct regular performance reviews, set goals, and provide constructive feedback to team members.
- Manage workload distribution, prioritize projects, and ensure timely completion of assignments.

3. Project Management:
- Oversee and manage process improvement projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards.
- Collaborate with cross-functional teams, including operations, IT, and supply chain, to ensure successful project implementation.
- Develop and maintain project plans, schedules, and documentation.
- Monitor project progress, identify risks, and implement mitigation strategies as needed.

4. Data Analysis and Reporting:
- Collect and analyze operational data to identify trends, bottlenecks, and areas for improvement.
- Develop and maintain key performance indicators (KPIs) to measure process efficiency and effectiveness.
- Prepare and present reports, dashboards, and white papers to communicate findings and recommendations to stakeholders.


- 6+ years of manufacturing or manufacturing engineering experience
- Bachelor's degree in engineering, management, or technology
- Knowledge of Lean Manufacturing & Continuous Improvement principles & techniques
- Proficient in six sigma methodologies, and process improvement tools.
- Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
- Proficiency in relevant software tools, such as process mapping, data analysis, and project management software.
- Knowledge of industry regulations, safety standards, and best practices related to warehouse operations.


- Experience with Oracle ERP software and manufacturing execution systems
- Experience in complex work environments, including (but not limited to robotics, automation, diagnostic and test equipment)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit