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Principal UX Designer, Delivery Experience

Job ID: 2656684 | Services LLC


We are seeking a Principal UX Designer to work with leaders, setting the strategic design vision and driving innovation for the Delivery Experience (DEX) organization. DEX’s vision is to make Amazon every customer’s most-loved shopping destination by building and enabling intuitive delivery experiences that improve customers’ lives; making it easy to control when, where, and how they receive Earth’s largest selection.

As Principal UX Designer, you will establish overarching design strategy, execute fundamental design research, and lead design innovation activities. You are an outcome-oriented designer with a strong foundation in UX methodology, razor-sharp interaction design, and systems thinking. You also possess a bold and creative outlook using data, trends, and intuition to evolve design practices and uncover new product opportunities to delight customers. Alongside your UX prowess, we seek a leader who inspires cross-functional partners to build bar-raising experiences through effective communication and relationship-building. In addition to your core design responsibilities, you will be a cornerstone of design leadership within a larger Amazon Delivery Experience design team.

Key job responsibilities
- Analyze customer problems and design delightful solutions with measurable impact.
- Work closely with product and business teams to develop use cases and high-level requirements.
- Quickly, yet thoroughly, create process flows, wireframes, and visual design mockups as needed to effectively conceptualize and communicate detailed interaction behaviors.
- Develop and maintain detailed design specifications, while meeting accessibility standards.
- Present and defend design recommendations to partners, stakeholders, and senior leadership for review, feedback, and approval.
- Partner with technology teams to ensure we leverage the scale offered by our platform without compromising on core experience principles.
- Measure the success and effectiveness of UX innovations.
- Creating and maintaining reusable Figma components.
- CX innovation with emerging and evolving technologies such as LLM.

About the team
The Delivery CX design team is focused on solving customer problems at the core of Amazon's e-commerce operations. This includes:
- Post-purchase engagement: We are the stewards for our customers' order history, and are re-inventing what the idea of "ownership" means for Amazon customers.
- Worldwide scale: We create innovations for customers and our logistics operators to ensure every delivery we make is successful and delightful.
- Customer delivery experiences: Our experiences are the face of Amazon's ever-evolving transportation capabilities. We are continually improving and re-inventing the shipping experience used across programs at Amazon.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA


- 10+ years of design experience
- Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
- Experience in life cycle design projects from design strategy through execution


- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, Axure, Keynote, and InVision

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,600/year in our lowest geographic market up to $244,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.