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Amazon Customer Service

4 teams | 110 open jobs

About Customer Service

About Customer Service

Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of that mission. The Customer Service team has a very clear purpose – to prevent, solve problems and delight our customers. Our team supports customers in 16 languages from more than 130 locations around the globe.

Everyone who works for Customer Service is focused on preventing and solving problems for customers, from designing and developing self-service technologies, building and managing products and programs, to interacting directly with customers.

The Customer Service technology and product teams build world-class customer relationship management systems and innovative self-service solutions that are used by millions of customers every day on Amazon’s websites, shopping apps, and through Amazon’s family of devices such as Kindle and Amazon Echo.

The Customer Service team is constantly innovating to raise the bar on customer experience. We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class customer service.

Find out about opportunities and careers stories in our featured locations:


Meet some of our employees.

Fabrizio M.

Customer Service Team Manager | Cagliari, Italy

Fabrizio joined Amazon in 2016 as a Customer Service associate in Italy. He’s now a team manager, responsible for the development, performance and engagement of different teams of associates across the Customer Service organisation.

Fabrizio takes advantage of his analytical skills to make quick data-backed decisions in time-pressured situations. His journey so far has allowed him to grow both as a people manager and an individual contributor, learning new skills while making the most of his technical background.

Outside of the office, Fabrizio has a passion for food, live music, and video games. When he is not at work, you can find him tuning one of his guitars or setting up a game of padel.

Bianca S.

Customer Service Team Manager | Regensburg, Germany

As a teacher in training, Bianca was looking for a paid job that provided flexibility. “What I found at Amazon was much more than that”, she says, “I got appreciation and recognition.” In her first role as a Customer Service associate, she enjoyed interacting with different teams, and gained insights into various areas like social media and GDPR. She decided to take a step forward in her career and become a team manager through one of Amazon’s internal training programs, which gave her the knowledge and tools she needed.

What she loves above all else is to motivate and coach her team. She’s particularly committed to their professional development. Regarding her own projects, she likes the freedom she’s given to bring and implement new ideas, like the new mechanism she came up with to escalate errors in the system quickly and sustainably.

"I’m happy to be able to bring my coaching experience and ideas to Amazon every day, I feel really appreciated here”, she says. “You can actively contribute to shaping and improving the environment for all employees. The Amazon network is great, colleagues support one another regardless of their seniority and area of ​​responsibility.”

In her free time, Bianca like to explore the cycle paths around Regensburg and enjoy the mountain breeze in the Alps.

Radi S.

Customer Service Team Manager | Cagliari, Italy

Radi joined Amazon in 2018 as a Customer Service team manager in Cagliari, Sardinia, relocating from her hometown Sofia, Bulgaria. Before that, she’d been working in the gaming industry for 5 years providing support to players from all around the world. In her current role, she makes sure that her team delivers the best customer-service experience every day to our customers in the Italian market.

The most important project Radi’s worked on is hiring a whole new team to assist customers and third-party vendors. “Working in customer service, people are the most valuable asset we have, so it’s important to hire and develop top talent”, she says. “I find it really rewarding to inspire other people to grow and become leaders themselves.”

Radi enjoys the fact that she works in a fast-paced environment and things she does today might not be her routine tomorrow. “Amazon offers multiple possibilities to challenge myself every day, and gives me the chance to grow and develop”, she adds. “We do not stand still, and as a team we’re always up to trying new things.”

In her free time, Radi enjoys riding her motorcycle, sport climbing and playing the guitar.

Take a look behind the scenes.

Hear Customer Service team members speak about their experience working at Amazon.

Join the Amazon Customer Service Team working from home. Virtual roles offer flexibility to our employees and best-of-class customer service to our clients.

Hear Iulian talk about what surprised him the most about working in a completely virtual team.

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